Welcome to DirectStoreUK Limited

Terms & Conditions


1.1 By clicking on the "Accept" button at the bottom of these terms and conditions you agree to be legally bound by these Terms and Conditions. OR by opening an account with and/or trading with directstoreuk.com you agreed to be legally bound by these Terms and Conditions.

1.2 The website and our catalogues are designed to assist you in your ordering of directstoreuk.com products ("the products"). Our website and catalogues describe the products in more detail, but manufacturers may make changes to the specification of the products at any time.

1.3 We make no warranty, express or implied that making the products available in any particular jurisdiction outside the UK is permitted under any law or regulation. Accordingly, if making the products available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the products. To the extent permitted by applicable law, we accept no liability, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the products by person in jurisdiction outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.


2.1 All orders for products will be deemed to be an offer by you to purchase a product under these Terms and Condition which govern the contact between us ("the Contract") to the exclusion of all other terms and conditions and all products are offered subject to availability, acknowledgement of receipt of order shall not constitute acceptance of an order unless acceptance is expressly stated in the acknowledgement

2.2 No variation of these Terms and Conditions shall be binding unless agreed in writing between our authorised to make any representations concerning the products unless confirmed by us in writing.

2.3 Manufacturers recommended retail prices are displayed in our catalogues and on our website. Our pricing structure is as agreed with and notified to you. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product's price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the current price. All prices are subject to the addition of Value Added Tax at the rate prevailing on the date of the invoice

2.4 We are entitled to refuse any order placed by you. if the product you ordered is unavailable, we may provide you a substitute of an equivalent quality and price without notice. ("Substitute Product")

2.5 You undertake that all details you provide to us for the purpose of purchasing products will be correct. We reserve the right to obtain validation of your credit, debit or purchasing card details before providing you with any products. Time of payment shall be of the essence of the contact.

2.6 You are responsible for complying with any legislation or regulations governing the import and export of the products in to the country of destination and/or the payment of any applicable duties.

2.7 No order, which has been accepted by us, may be cancelled by you except with our written agreement and on terms that you will indemnify us in full against all loss (including loss of profit), costs (including the cost of all labour and material used), damages, charges and expenses incurred by us a result of the cancellation.


All Competitions (on facebook) are at DirectStoreUK.com descretion and can be withdraw by DirectStoreUK at anytime. Prizes are subject to stock avaliability. If item is not in stock an alternate model of similar specification of that item will be dispatched. Please Note competion is open to UK participants only, living in the UK. Items will only be dispatched to a valid UK address.You must be 18 or Over to enter competition any one under the 18 age must has parental consent to claim prize. Parcipants must like our facebook page & share the Competition post on their wall to enter the draw .Winner will be chosed on the 1st of Febuary 2013, at Random. Winner most provide full delivery address & contact number to claim the prize.


3.1 No goods can be accepted for return without prior agreement & must be sent back within 7 days of receiving the goods.

3.2 Returned goods may be subject to a handling charge at your expense.

3.3 Any goods returned must be original unmarked condition and packaging. Packaging that has been defaced, written on, damaged or marked in any way can not be accepted for return.

3.4 Goods ordered specially on your behalf are strictly non-returnable and non-refundable.

3.5 If the product delivered is not a substitute product and is not what you ordered; we will, at our option, deliver to you a replacement product or refund to you the price said.

3.6 Any claim by you which is based on any defect in the quality or condition of the products or their failure to correspond with specification should be notified to us within 7 working days of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and you do not notify us accordingly, you will not be bound to pay the price as if the products had been delivered in accordance with the contract.

3.7 Where any valid claim in respect of any of the products which is based on any defect in the quality or condition of the products or their failure to meet specification is notified to us in accordance with these conditions, we shall be entitled to replace the products (or the part in question) free of charge or, at our sole discretion, refund to you the price of the products (or a proportionate part of the price), but we shall have no further liability to you.

3.8 If you have any complaints, you should direct them to us by e-mail through contact us section of the website.


4.1 Delivery of the products shall be made by us delivering the products to your address for delivery in the United Kingdom. Risk of damage, breakage or loss of the products shall pass to you on delivery.

4.2 Any date quoted for delivery of the products, are approximate only and we shall not be liable for any in delivery of the products howsoever caused.

4.3 Delivery is normally depends upon your selected criteria, but we reserve the right from time to time to impose delivery or insurance charges, which will be notified to you when your order is accepted.

4.4 Where the products are to be delivered in installments, each delivery shall constitute a seperate contract and failure by us to deliver any one or more of the installments in accordance with these Terms and Conditions or any claim by you in respect of any one or more installments shall not entitle you to treat the contract as a whole as repudiated.

4.5 If we fail to deliver the products for any reason other than any cause beyond our resonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar products to replace those not delivered, over the price of the products.

4.6 If you fail to take delivery of the products or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may:

4.6.1 Store the products until actual delivery and charge you for the resonable costs (including insurance) of storage; OR

4.6.2 Store the products at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the contract or charge you for any shorfall below the price under the contract.

4.7 Any notification of shortages or damaged products must reach us within seven days from delivery.


5.1 The following applies to any information you provide to us, for example during any account opening or ordering process:

5.1.1 You authorize us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonable necessary to provide the services which are availble through our website then we may collect information about your buying behaviour and if you send us personal correspondance such as e-mails or letters then we may collect this information into a file specific to you (together, the various purposes shall be known as "the purpose"). All such information collected by us shall be referred to in these Terms and Conditions as "personal Information".

5.1.2 You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your presonal information, please read our privacy policy.

5.2 By accepting these Terms and Conditions, you agree to the processing and disclosure of the Personal Information for the purposes. You also agree that the purposes may be amended to include other uses or disclosures of Personal Information following notification to you by means of a notice on our website, which you should check regularly. If you would like to review or modify any part of your personal information then you should e-mail us at sales@directstoreuk.com


6.1 All descriptions, illustrations,sizes, weights and capacities within the catalogues and website are given as a guide only and products will not necessarily confirm in absolute detail.

6.2 Goods sold subject to title not passing until full payment has been received by us.

6.3 In relation to the purchase of Products, we accept no liability for any indirect or consquetial loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable.

6.4 In circimstances where you suffer loss or damage arising out of or in connection with the viewing, use or performace of our website or its contents, we accept no liability for this loss or damage whether due to inaccuracy, error, omission or any other cause and whether on our part or on the part of our servants, agnets or any other person.

6.5 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligance.

6.6 If you are ordering on-line, you are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. We do not guarantee or warrant that any material availble for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

6.7 Subject as expressly provided in these Terms and Conditions, and except where products and sold to a person dealing as consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, representations, endorsement, conditions or other terms implied by stature or common law are excluded to the fullest extent permittted by law.

6.8 We shall not be liable to you or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Products, if teh delay or failure was due to any cause beyond our resonable control including (but without limitation) strikes, lockouts or other industrial actions or trade disputes.

6.9 WE shall not be liable for you and you shall indemnify and hold us harmless against any claim by or loss or damage to any third party or third party's property directly or indirectly occasioned by or arising from the use or possession of the products.

6.10 Your right to set off any sums due by you on whatever basis against sums due by us is specifically excluded.

6.11 The limitations and exclusions in this clause 6 only apply to the extent permitted by applicable law.

6 Month Warranty-Return to Base Warranty, for Manufacture faults or defects, at buyers own cost, item will be repaired or replace with a same or if not avaliabile, similar unit, returned at our cost. Warranty does not include usually wear & tear, damage caused by buyer/end user, any form of damage/mis-use casued. In this case a charge will apply for repair/replacement and return postage will be covered by buyer. This does not affect yout statutory rights.). Warranty Starts from the date of delivery.


7.1 We may assign novate or sub-contract any or all of our rights and obligations under these Terms and Conditions at any time.

7.2 We may alter Terms and Conditions from time to time and make the new version available on our website and/or by other means.

7.3 These Terms and Conditions together with [ the privacy policy, security policy] any order form and payment etc., method instructions, if any, are the whole agreement between you and us. You acknowledge that you have not entered in to this contract in reliance upon any warranty or representation made by us or any other person and you waive any rights to damages/recission you may have for misrepresentative (other than a fradulent misinterpretation) that is not contained in the Terms and Condition, privacy policy, order form and payment method instruction etc.

7.4 If any provision or terms of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such terms or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

7.5 These Terms and Conditions, your use of our website and any contract formed by us are governed by English Law and you submit to the non-exlcusive juridiction of the English Court.

7.6 Neither of us will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.

7.7 Failure by either party to exercise any right or remedy under this contact does not constitute a waiver of that right or remedy.


8.1 All notices shall be given

8.1.1 to us by e-mail at sales@directstoreuk.com or by post to DirectStoreUK, 18 Amelia Street, London, SE17 3PY OR

8.1.2 to you at either the e-mail or postal address you provide during any ordering process.

Notices will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.


Purpose of the Site

the purpose of this site is to provide you with information on directstoreuk.com and our products. If you wish to order products on-line you will enter a part of the website to which our Trading Terms and Conditions also apply. The Trading Terms and Conditions govern the provision of our products and services. Neither the information nor any opinion expressed on this part of site is an offer to provide any product or service. By communicating with directstoreu.com electronically or using any part of this site, you are legally bound by these Website Terms and Conditions.

Use of Site

We have made reasonable efforts to ensure the accuracy, currency, completeness and electronic integrity of this site and the information published on it. However, we can not accept liability for any loss of any kind incurred as a result of reliance on the information provided in this site or any other website which can be accessed by a link from this site, or the functioning of this site. The contents of this site are subject to change without any notice. We exclude to the fullest extent permitted by law all liability for any claims, penalties, losses, damages, costs or expenses arising from the use of, or inability to use, this site or from any unauthorised access to or alteration of the site.

This site is established in the United Kingdom and is directed to United Kingdom residents only. English law governs these Terms and Conditions and your use of this site. By accessing this site you agree to submit to the exclusive jurisdiction of the English Courts in relation to any caim or dispute arising out of or connected with your use of the site. This site may not be linked with another site without the express written consent of directstoreuk.com. Users of this site are authorised only to view and download a single copy of the material for general information purposes and are reminded that this site's contents and constituent parts are protected by copyright, trademark and other laws.

Supply of Information

E-mail is not an confidential or secure form of communication and is susceptible to delay, non-delivery and can be intercepted by third parties. Any information sent by e-mail is done so at your own risk. Any information e-mailed to us may be e-mailed on to the appropriate department.

Data Protection

You understand and agree that the information you supply online will become part of the database held by directsoreuk.com as a Data Controller in accordance with the Data Protection Act 1998 ("DPA"). The information supplied by you will be used for research and marketing purposes and may be updated by you any time by contacting directstoreuk.com. Information about you will not be supplied to any one else we believe it is lawful to do so under the DPA. For more information on how we use your information, please read our privacy policy.

You have the right under the DPA to request a copy of the personal data, which directstoreuk.com holds about you on its records. The fee for this service is £10.00. For further information please contact @sales@directstoreuk.com


At Direcstoreuk.com, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us, on our websites located at www.directstoreuk.com and other affiliates located in the European Union and upon which is policy is posted. This privacy statement describes who controls the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

Who controls personally identifiable information gathered about you?

Data that is gathered about you are controlled by Directstroeuk.com of which the headquarters are located at 24 Peckham park road, London SE15 6UZ.

What personally identifiable information does Directstroeuk.com request?

We collect personally identifiable information that you voluntarily provide to us when you place an order, enroll in a promotional programme, send us letter or e-mail, give us a telephone call. This information may include your name, mailing address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information, ordering and payment details, return requests or offers submitted by you, as well as data relating to your use of our website. Sometimes, we may need additional personally identifiable information such as you age or date of birth, employment, or gender- such as in connection with your participation in voluntary special programme, or in order to help us personalize the information that your receive from us. You may browse our website without supplying any personally identifiable information, but we will need to collect personally identifiable information in order for you to register on the site, to process your orders or to send you offers or information that you request.

Where is the collected information stored?

The personally identifiable information we collect about you will be stored and processed on electronic information systems operated by Directstoreuk.com located primarily in the United Kingdom, although some of such information may remain on data storage systems in the country where originally provided.

What about website "cookies"?

Our websites in the European Union utilize "cookies" for limited purposes intended to provide you with a more convenient shopping experience, such as by passing our opening splash page if you so choose, remembering your auto log in name and password if you so choose, the maintaining items in your shopping cart if you leave the site before check out. Cookies are small data files that are stored on your computer's hard drive. Cookies do not give us control over your computer. Some of our business allied whose sites are accessible from our site may also use cookies, but we have not access to or control over these cookies.

How does Directstoreuk.com use personally identifying information about me?

The personally identifiable information that you voluntarily provide to us will be used to process your orders, notify you about new services or special promotional programs, send you offers or information, or inform you of the outcome of promotional campaigns in which you voluntarily participated. WE may contact you if we have questions about your order or to notify you of the status of an order. We may also use your e-mail address to identify you on our internal systems.

With whom might Directstoreuk.com share personally identifiable information about me?

We will not disclose personally-identifiable information about you to others except as disclosed in this privacy statement or as specifically authorized by you at the time such information is collected.

We contract with other companies to fulfil your order and provide the specific products or services to you. For example, we use a credit card processing company to process applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an outside shipping company to ship orders; and we use outside providers to host our website, to send e-mails to customers and prospective customers, and to provide direct mailing services. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally-identifiable information for other purposes without your authorization.

We may share your personally identifiable information within the Directsotreuk.com family of businesses- including our retail, mail-order catalogue, and online operations in order to send you information that you request, to cater to your shopping preferences, and to extend Directstoreuk.com offers that we believe may be of interest to you.

To make online shopping more convenient for your, our website may provide access to other companies' web sites or co-branded websites that may be displayed in "frames" through our website. If you request additional information from one of the companies featured on our website, we will provide that company with your e-mail address so that your request can be fulfilled. We are not responsible for the content appearing on these companies' websites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company's website if you have any concerns about how personally identifiable information may be collected or used. If you make a purchase or request a service from a featured company that you access through a frame on our website, all information relating to that transaction will be available to us as well as the featured company.

We also have information about visitors to our website, notably but not limited to those who have received a targeted promotional campaign or have reacted to any advertisement referring to our website or products and/or services, processed by reputable third-party advertising companies, including but not limited to e-mailing solution, for the purpose of managing the content of our websites and of our advertising, learning which promotion or advertisement brings you to our website, targeting our future campaigns, and upgrading visitor information used in reporting statistics.

We may share personally identifiable information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, or to enforce our website terms of use. Personally identifiable information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of any insolvency or bankruptcy proceeding) involving all or part of our business.

How can i limit the use and sharing of personally identifiable information about me?

If your contact information indicates that you are located in EU country which requires prior consent for sending information which is strictly promotional in nature and without prejudice to more stringent rules under any applicable law, we will not send you such strictly promotional information unless you have requested it. In all events, you may decline at any time and for free to receive promotional e-mail from us by sending an e-mail. We reserve the right to change our data practices from time to time. If we revise our European Union Privacy Statement, you may decline to permit us to use your personally identifiable information under the new policy by notifying us as described above.

How is my personally identifiable information protected?

We have implemented numerous safeguards to protect reasonably and adequately personally identifiable information.

Our databases are protected by physical, technical and procedural measures that restrict information access to authorized persons in accordance with this privacy statement. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees are kept up to date on our security and privacy practices.

When personally identifiable information is collected through our website, the transmission is encrypted using industry-standard Secure Socket Layer (SSL) technology and sensitive information such as credit card numbers or account information is encrypted for further protection. Our website is a "secure site" recognized VeriSign, a leading computer network security company.

You also pay a valuable part in security. Your password to access our website should never be shared with anyone and should be changed frequently. After you have finished using our sit, you should log out and exit your browser to prevent unauthorized users from returning to your online dhirectstoreuk.com account. If you believe that someone has improperly used information about you or has made purchases that you did not authorize, please contact us immediately in one of ways provided below. Unresolved matters will be resolved in accordance with the safe haror guidelines on enforcement, by JAMA/End dispute, upon notification to them of such dispute.

How may I contact directstoreuk.com?

If you have any questions about our handling of personally identifiable information relating to you please contact us at customer support. Alternatively, you may write to us at DirectStoreUK LTD, 18 Amelia Street, Walworth Road, London, SE17 3PY.

DirectStoreUK.com is owned by DirectStoreUK Ltd


Standard Delivery

2-5 working Days

Express Delivery

1-2 working Days


FREE Delivery

On Orders of £99 Ex VAT

1-2 working Days